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A2 level Information Communication Technology - Unit 4
Flow of Information
Overview
Good quality information is the key to an organisations success, and the quality of that organisation's communications dictates how well it's employees are informed and, therefore, able to do their job effectively.
Methods of Communication
Communication takes place at many levels. For example It can be:
- Verbal
- face to face
- meetings
- briefings
- conferences
- telephone
- Written
- letters
- memos
- reports
- notice boards
- newsletters
- notes
- Electronic
- e-mails
- internet
- intranet
Good Information
Good information must be:
- Accurate
- Relevant
- Up to date
- Timely (to the right person at the right time)
- Right level of detail (not too much, not too little)
- In the right format (to aid understanding such as a report a spreadsheet or a graph)
Factors Affecting Information Flow
- Structure of the organisation
- Size of the organisation
- Amount of information
- Method used
- Importance
- Urgency
- Staff competence
- Software and Hardware systems
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